Natural Stones Gravel Crystals Chip Quartz Ore Minerals Reiki Healing Tumbled Agates Specimen Home Aquarium Fish Tank Decoration
SPECIFICATIONSBrand Name: sisterstoneChoice: yesHign-concerned Chemical: NoneIs Natural Material: YESMaterial: CRYSTALOrigin: Mainland ChinaRegional Feature: CHINAStyle: Modern StyleTheme: angelis_customized: YESWelcome to our store!Accept Drop ShippingMaterialnatural quartz stone crystalsItem Weight:100gsize: about5-7mmOther information 1. Please...
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Free Return with 30-day money back warranty
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SPECIFICATIONS
Brand Name: sisterstone
Choice: yes
Hign-concerned Chemical: None
Is Natural Material: YES
Material: CRYSTAL
Origin: Mainland China
Regional Feature: CHINA
Style: Modern Style
Theme: angel
is_customized: YES
Thank you very much for your understanding.
Logistics transportation
We will arrange delivery within 5 working days after your payment. Most products will be delivered within 1-3 working days
The delivery will usually arrive within 25 to 60 days, Delivery times will vary from region to region
Return Policy
When you receive the product, if you have any questions, please contact us within 7 days. We will be the first time to solve the problem. Your satisfaction is our service purpose!
About the color difference
Because of the color difference between the light and the screen, the color you receive may be slightly different
About the feedback
Please give us a five-start feedback if you are happy with the purchase.
It will be very grateful if you share pictures of the items in the feedback.
If you have any problems, please do not give us poor feedback. If you have any problems, please contact us.we guarantee the utmost effort to ensure your interests,please understand us.
Thank you very much.
Free Shipping on ALL Orders
What countries do you ship to? How long does it take?
| Country/Area | Estimated Arrival |
| Australia | 12-16 Business Day |
| Austria | 12-16 Business Day |
| Belgium | 12-16 Business Day |
| Brazil | 15-25 Business Day |
| Bulgaria | 12-16 Business Day |
| Canada | 14-20 Business Day |
| Croatia | 12-16 Business Day |
| Cyprus | 14-18 Business Day |
| Czech Republic | 12-16 Business Day |
| Denmark | 12-16 Business Day |
| Estonia | 12-16 Business Day |
| Finland | 12-16 Business Day |
| France | 14-18 Business Day |
| Germany | 14-18 Business Day |
| Greece | 12-16 Business Day |
| Hungary | 12-16 Business Day |
| Ireland | 12-16 Business Day |
| Israel | 12-16 Business Day |
| Italy | 14-20 Business Day |
| Japan | 12-16 Business Day |
| Latvia | 12-16 Business Day |
| Lithuania | 12-16 Business Day |
| Luxembourg | 12-16 Business Day |
| Malta | 12-16 Business Day |
| Mexico | 12-16 Business Day |
| Netherlands | 12-16 Business Day |
| Norway | 12-16 Business Day |
| Poland | 12-16 Business Day |
| Portugal | 12-16 Business Day |
| Romania | 12-16 Business Day |
| Slovakia | 12-16 Business Day |
| Slovenia | 12-16 Business Day |
| South Africa | 12-16 Business Day |
| Spain | 12-16 Business Day |
| Sweden | 12-16 Business Day |
| UK | 12-16 Business Day |
| USA | 10-16 Business Day |
Please contact us if you have any questions or would like to confirm if we can deliver to your area.
Thank you for your understanding.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with accurate details.
Notes:
-
If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
-
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Mountuak will not replace the order or issue a refund.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@mountauk.com.
Returns & Refunds
Mountauk is committed to provide high-quality products for you. As part of our commitment, every Mountauk product is backed by a 30-Day Satisfaction Guarantee.
If you don't absolutely love your new items, send them back within 30 days from your order date for a refund. Items on sale are final and cannot be returned.
Can I Cancel my order?
Of course you can. We accept order cancellation.
Window time: 60 minutes.
Request a cancellation: You can cancel an order within 60 minutes.
Notes:
-
If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
-
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Mountuak will not replace the order or issue a refund.
How do I return an item?
1. Please reach out to Mountauk customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number. If your return is accepted, we’ll send you a return shipping label.
2. Mountauk support will share the corresponding return address with you within 24 working hours.
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Please Note:
- All items must be returned in the original Mountauk packaging
- If an item in your order arrives damaged or defective, please contact the Customer Service and they will assist you with replacing or crediting the damaged items.
