Hi, how can we help you?

We care most about taking care of our customers and giving you a safe and enjoyable shopping experience. You can find quick answers to your most common questions here or feel free to connect with us anytime. Happy shopping!

How long does delivery take?

10-20 business days for global shipping. May vary due to different countries. Check table below to find your area.

What countries do you ship to?

Country/AreaEstimated Arrival

Australia 12-16 Business Day

Austria 12-16 Business Day

Belgium 12-16 Business Day

Brazil 15-25 Business Day

Bulgaria 12-16 Business Day

Canada 14-20 Business Day

Croatia 12-16 Business Day

Cyprus 14-18 Business Day

Czech Republic 12-16 Business Day

Denmark 12-16 Business Day

Estonia 12-16 Business Day

Finland 12-16 Business Day

France 14-18 Business Day

Germany 14-18 Business Day

Greece 12-16 Business Day

Hungary 12-16 Business Day

Ireland 12-16 Business Day

Israel 12-16 Business Day

Italy 14-20 Business Day

Japan 12-16 Business Day

Latvia 12-16 Business Day

Lithuania 12-16 Business Day

Luxembourg12-16 Business Day

Malta 12-16 Business Day

Mexico12-16 Business Day

Netherlands 12-16 Business Day

Norway12-16 Business Day

Poland 12-16 Business Day

Portugal 12-16 Business Day

Romania 12-16 Business Day

Slovakia 12-16 Business Day

Slovenia 12-16 Business Day

South Africa 12-16 Business Day

Spain 12-16 Business Day

Sweden 12-16 Business Day

UK 12-16 Business Day

USA 10-16 Business Day

Please contact us if you have any questions or would like to confirm if we can deliver to your area.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used,depending on the product. Once an item has been shipped,you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with accurate details.

Notes:

  • If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
  • If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Mountuak will not replace the order or issue a refund.
What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@mountauk.com.

Can I track my package to see where it is?

Certainly, please check the logistics progress through our order tracker tool.

When will I receive a tracking number? 

Processing times generally take 3-5 days. Once a tracking number is provided, you will receive an e-mail with that tracking number.