Returns & Refunds

Mountauk is committed to provide high-quality products for you. As part of our commitment, every Mountauk product is backed by a 30-Day Satisfaction Guarantee.

If you don't absolutely love your new items, send them back within 30 days from your order date for a refund. Items on sale are final and cannot be returned.

Can I Cancel my order?

Of course you can. We accept order cancellation.

Window time: 60 minutes.

Request a cancellation: You can cancel an order within 60 minutes.

Notes:

  • If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.

  • If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Mountuak will not replace the order or issue a refund.

How do I return an item?

1. Please reach out to Mountauk customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number. If your return is accepted, we’ll send you a return shipping label.
2. Mountauk support will share the corresponding return address with you within 24 working hours.

    How long does it take to get a refund?

    Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

    Please Note:

    • All items must be returned in the original Mountauk packaging
    • If an item in your order arrives damaged or defective, please contact the Customer Service and they will assist you with replacing or crediting the damaged items.