Natural Green Malachite Raw Stone Rough Crystal Clastic Rock Cube Collectible Gravel Minerals Specimen Home Garden
SPECIFICATIONSBrand Name: NoEnName_NullChoice: yesHign-concerned Chemical: NoneIs Natural Material: YESMaterial: StoneOrigin: Mainland ChinaStyle: feng shuiTheme: Buddhismis_customized: YESsemi_Choice: yes
Order in the next [totalHours] hours %M minutes to get it between and
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SPECIFICATIONS
Brand Name: NoEnName_Null
Choice: yes
Hign-concerned Chemical: None
Is Natural Material: YES
Material: Stone
Origin: Mainland China
Style: feng shui
Theme: Buddhism
is_customized: YES
semi_Choice: yes
Free Shipping on ALL Orders
What countries do you ship to? How long does it take?
| Country/Area | Estimated Arrival |
| Australia | 12-16 Business Day |
| Austria | 12-16 Business Day |
| Belgium | 12-16 Business Day |
| Brazil | 15-25 Business Day |
| Bulgaria | 12-16 Business Day |
| Canada | 14-20 Business Day |
| Croatia | 12-16 Business Day |
| Cyprus | 14-18 Business Day |
| Czech Republic | 12-16 Business Day |
| Denmark | 12-16 Business Day |
| Estonia | 12-16 Business Day |
| Finland | 12-16 Business Day |
| France | 14-18 Business Day |
| Germany | 14-18 Business Day |
| Greece | 12-16 Business Day |
| Hungary | 12-16 Business Day |
| Ireland | 12-16 Business Day |
| Israel | 12-16 Business Day |
| Italy | 14-20 Business Day |
| Japan | 12-16 Business Day |
| Latvia | 12-16 Business Day |
| Lithuania | 12-16 Business Day |
| Luxembourg | 12-16 Business Day |
| Malta | 12-16 Business Day |
| Mexico | 12-16 Business Day |
| Netherlands | 12-16 Business Day |
| Norway | 12-16 Business Day |
| Poland | 12-16 Business Day |
| Portugal | 12-16 Business Day |
| Romania | 12-16 Business Day |
| Slovakia | 12-16 Business Day |
| Slovenia | 12-16 Business Day |
| South Africa | 12-16 Business Day |
| Spain | 12-16 Business Day |
| Sweden | 12-16 Business Day |
| UK | 12-16 Business Day |
| USA | 10-16 Business Day |
Please contact us if you have any questions or would like to confirm if we can deliver to your area.
Thank you for your understanding.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with accurate details.
Notes:
-
If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
-
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Mountuak will not replace the order or issue a refund.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@mountauk.com.
Returns & Refunds
Mountauk is committed to provide high-quality products for you. As part of our commitment, every Mountauk product is backed by a 30-Day Satisfaction Guarantee.
If you don't absolutely love your new items, send them back within 30 days from your order date for a refund. Items on sale are final and cannot be returned.
Can I Cancel my order?
Of course you can. We accept order cancellation.
Window time: 60 minutes.
Request a cancellation: You can cancel an order within 60 minutes.
Notes:
-
If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
-
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Mountuak will not replace the order or issue a refund.
How do I return an item?
1. Please reach out to Mountauk customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number. If your return is accepted, we’ll send you a return shipping label.
2. Mountauk support will share the corresponding return address with you within 24 working hours.
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Please Note:
- All items must be returned in the original Mountauk packaging
- If an item in your order arrives damaged or defective, please contact the Customer Service and they will assist you with replacing or crediting the damaged items.
