Free Shipping on ALL Orders

What countries do you ship to? How long does it take?

Please contact us if you have any questions or would like to confirm if we can deliver to your area.

Thank you for your understanding.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@mountauk.com.

Returns & Refunds

Mountauk is committed to provide high-quality products for you. As part of our commitment, every Mountauk product is backed by a 30-Day Satisfaction Guarantee.

If you don't absolutely love your new items, send them back within 30 days from your order date for a refund. Items on sale are final and cannot be returned.

Can I Cancel my order?

Of course you can. We accept order cancellation.

Window time: 60 minutes.

Request a cancellation: You can cancel an order within 60 minutes.

How do I return an item?

1. Please reach out to Mountauk customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number. If your return is accepted, we’ll send you a return shipping label.
2. Mountauk support will share the corresponding return address with you within 24 working hours.

How long does it take to get a refund?

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Please Note:

• All items must be returned in the original Mountauk packaging
• If an item in your order arrives damaged or defective, please contact the Customer Service and they will assist you with replacing or crediting the damaged items.